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About the Special Cash Payments

*Information below is current as of September 11, 2020.

Última fecha puesta al día: 2020/9/11

Application acceptance has ended.

Residents who have applied but not yet received the Special Cash Payment

• Residents who applied by the September 10 deadline (mail-in applications postmarked by Thursday, September 10, 2020) either by post or online can receive the Special Cash Benefit.
• Bank transfer requests will take about two weeks to be completed for applications that correctly include all of the correct required documents and that contain no errors on the form. Applications that require additional confirmation may cause the bank transfer to be delayed.
• If any application information needs to be confirmed or if additional documents are needed, you will be contacted by phone or mail.

Look up the status of an application

Look up the status of a Special Cash Payments application

Usa el código de 13 dedos bajo el barcode dónde el nombre del destinatario y la dirección está impresa adelante el en la aplicación correo-en o el número emitió cuando solicitaste el Pago del Dinero en efectivo Especial en línea para verificar el estado de tu aplicación aquí. (el sitio externo)

  • A postcard will be sent out some time to notify applicants that the bank transfer has been completed. Applicants in a hurry to confirm the transfer can do so by updating the record in their bankbook or checking their account balance themselves. (El pago aparecerá como enviarse de" ............ ".)

  • Staff at the Yokohama Special Cash Payments Center, financial institutions, the City Hall and Ward Administration Offices are unable to answer questions related to the bank transfer date or the status of individual applications.

Residents who received a request to confirm application information (yellow-green envelope)

If you have received a written request to confirm the content of your application, please review the document and return the forms as soon as possible. If you do not complete and return the form, you will not be able to receive the Special Cash Payment.
*Many applicants have made errors on the confirmation forms. Please read and check the requested documents very carefully before submitting them.

Contact the Yokohama Special Cash Payments Call Center

Phone number (via Navi-Dial): 0570-045592 (nota que el "045" código del área no se necesita delante de "0570 residentes de .Many" ha llamado el número malo.)
*If you cannot connect, please wait a little while before you dial again. We apologize for any inconvenience. (No calling charges will be assessed until the automated voice guidance about the rate per minute ends.)
*In some cases, the call may be cut off before connecting to an operator. This is a measure to ensure that if the phone lines are congested and the system cannot properly connect your call to an operator, the call is disconnected to prevent you from being billed for any calling charges. We appreciate your understanding.
*Starting June 25, calling charges will cost the same as local calls.
*Hours: 9 a.m. to 5 p.m. (from September 1 through 10, operators will be available from 9 a.m. to 8 p.m., including weekends.)
*Fax number: 045-681-8379 (Residents with hearing disabilities may inquire by fax. Do not send applications to this number.)
*Consultation also available in English and Chinese.
●Multilingual guidance: 045-211-6573
*Hours: 10 a.m. to 4:30 p.m. on weekdays (10 a.m. to 12:30 p.m. on the 2nd and 4th Saturday of the  month)
*Available in Korean, Vietnamese, Nepalese, Portuguese, Spanish, and Tagalog
*For information about the Special Cash Payments in easy Japanese, see this page.

Frequently Asked Questions

Las respuestas del hallazgo a las preguntas frecuentemente preguntadas aquí. (traducción automática) (el sitio externo)

About the Special Cash Payments

Send your application by September 10, 2020 (sent by this date).
If you have questions, please call.

●For English or Chinese,
Call 0570-045592 (between 9 a.m. and 5 p.m. on weekdays)

●For Korean, Nepalese, Vietnamese, Spanish, Portuguese, and Tagalog,
Call 045-211-6573 (between 10 a.m. and 4:30 p.m. on Monday-Friday, or 10 a.m. and 12:30 p.m. on the second or fourth Saturdays)

Application response status

Number of bank transfers
DateReceived applicationsApplication %Completed paymentsPayment %
Mail-in (transfers started June 9)Online (transfers started May 28)Total
August 31≈ 1,688,000≈99,000≈1,787,000≈98%≈ 1,766,000≈97%

*The number of bank transfers above are estimated figures.
*"Aplicación% " es calculado dividiendo el número de aplicaciones recibidas por el número estimado de 1.82 millones de casas (con destinatarios elegibles).
*"% pagos hechos" son calculados dividiendo el número de giros bancarios completados por los estimamos de 1.82 millones de casas (con destinatarios elegibles).

Guide to the Special Cash Payments

Information from the Ministry of Internal Affairs and Communication

The Ministry of Internal Affairs and Communications has established a call center to respond to inquiries regarding the Special Cash Payments Program. For more details, such as a general summary of the program, please contact the call center below. (el sitio externo)
[Special Cash Payments Call Center]
0120-260020 (toll-free consultation available 9:00 a.m. to 8:00 p.m.)

Beware of scams posing as Special Cash Payments programs!

[Avoid being scammed by fraudulent sites impersonating the national or local government!]
Residents have experienced these kinds of fraud attempts!!!
☎Una persona exige ser un miembro de un nuevo departamento de enfermedad de coronavirus de una agencia gubernamental por teléfono y dice, "entregaremos los papeles de aplicación de Beneficios de Dinero en efectivo Especiales a tu casa" y, a continuación, intentamos visitarte allí.

☎ "Pagaremos la cantidad de Dinero en efectivo Beneficio Especial a ti, tan por favor me diremos tu número de cuenta bancario" e intentaremos averiguar tu información de cuenta bancaria.
If you receive a suspicious call or email about using an ATM or handling fees related to receiving yourSpecial Cash Payment from someone claiming to be from the Ministry of Internal Affairs and Communications, prefectural government, or municipal government, please contact your local police station, or call the dedicated police consultation phone number (#9110).

Representatives of Yokohama City Hall, the Ward Administration Offices of Yokohama, and the Ministry of Internal Affairs and Communications will never do any of the following:

  • Ask you to operate an ATM
  • Ask you to send money to pay handling fees to receive the benefit
  • Send email with a URL to click to apply for the benefit
  • Visit you directly to check or take your cash card

[Beware of scam sites claiming to be government organizations or local city offices!]
Think twice before accessing sites that seem suspicious, such as homepages with hidden domains at the end of the link, and make sure to check the URL of the official website.
"Ten cuidado con de "scams de beneficio! folleto (PDF: 506KB) (japonés) producido por el Ministerio de Asuntos Interiores y Comunicaciones y la Agencia Policíaca Nacional.
"Ten cuidado con de scams o los negocios fraudulentos que se aprovechan la del cobertor de nuevas infecciones del coronavirus"! folleto (PDF: 394KB) (japonés) producido por la Ciudad de Yokohama y la Prefectura de Kanagawa el Departamento Policíaco.

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Botones ID: 313-072-046

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